RETURNS & EXCHANGES
For more information on our process
when returning items at the end of your rental period
READ HERE
Our Return Policy
Currently, at this time we do not offer returns. Please make sure to review all sizing and measurements listed before renting.
Feel free to also reach out to us using the chat feature or at hello@shoprntl.com and we’ll be happy to help!
Exchanging Your Piece
We are more than happy to try and coordinate an exchange as long as it’s same-day pickup and we have something in stock that is available and at a similar price point.
No need to worry, send us a message in the chat or email us at hello@shoprntl.com and we’ll work with you to make it right!
Frequently Asked Questions
Do you ship outside of NYC?
We do not ship outside of NYC at this time. Follow our social media to stay up to date for when we start shipping outside of NYC!
Do you do refunds?
No, we do not. Please make sure to review all sizing and measurements listed as well as looking at the original brand’s website. Feel free to reach out to us directly @shoprntl or hello@shoprntl.com and we’ll be happy to help!
It doesn’t fit, can I return or exchange it?
While we don’t do returns, we are more than happy to try and coordinate an exchange as long as it’s same-day and we have something in stock that is available and at a similar price point. We cannot do exchanges the next day. Don’t worry though, we’ll work with you to make it right!
Uh oh, I spilled or damaged something, now what?
No worries, accidents happen. We handle all cleaning to avoid further damage to an item. You are protected against normal wear and tear and standard soiling. If it’s something bigger, just contact us directly and we’ll work with you to make it right.